Short-Term Vs. Long-Term Conflict Resolution

When was the last time you had a conflict with someone? It was probably over a current disagreement or issue. Yet was the intensity of the conflict and difficulty of resolving it due to some past issue or grievance that wasn’t articulated? So often, what prevents us from successfully resolving current conflicts stems from past grievances that aren’t addressed. This …

Three Harassment Surprises

Employers often learn three surprising things about harassment: (1) Who the alleged harasser is; (2) Who the plaintiff is; and (3) Who the real victims are. In this article, I explore what’s behind these surprises and why despite 30 years of anti-harassment workplace training, harassment claims are still common. I also share a solution I call “Speed Limit 55”. Learn more …

Seat at the Table

Sue Meisinger, former President and CEO of the Society for Human Resource Management (“SHRM”) explains what HR professionals must do to become trusted, respected strategic business partners in their organizations: “HR is not entitled to a seat at the executive leadership table. It has to earn it. Just like everybody else at that table, HR has to demonstrate its value …

Stakeholder Centered Coaching

With Marshall Goldsmith, Frank Wagner co-founded Stakeholder Centered Coaching for executive leadership development. Stakeholder Centered Coaching employs an executive coaching process in which those with whom an executive interacts (the “stakeholders”) actively participate in the executive’s growth and development as an organization leader. In my interview of him, Frank Wagner explains how the process works and why it’s effective. Read …

Managing To Manage Lawyers

For six years, Kim Ebert led Ogletree Deakins, an Am Law 100 firm with over 750 attorneys in 49 cities in the U.S., Mexico, Canada, Germany and England. In my interview of him, Ebert reflects on his leadership, extracting themes and principles regarding how to manage a law firm successfully. Although the lessons center on lawyers, they apply to other types …

Information Flow & Employee Engagement

What is the connection between good information flow and employee engagement? Amy Haran, Executive Director of Communications for USANA Health Sciences, explains the connection. Haran oversees communications for USANA’s worldwide 400,000 distributors and 1,500 employees. In my interview of her, she shares strategies and steps to create information-rich work environments, as well as the business impact of good information flow. Read …

When Workplace Relationships End

When workplace relationships end unhappily, what are the common causes? How do you know if the relationship is worth continuing or needs to be brought to a close? When you’re in a problematic workplace relationship, what steps can you take to set a course of action and navigate it effectively? This post examines three critical factors: Competence, Compatibility and Communication, …

Employee Engagement Case Study

A few years ago, I had the opportunity to work with Senior Vice President Jeff Bushardt at Comporium Communications in South Carolina. We collaborated on an organizational learning & development project to increase employee engagement. Our focus was on management leadership skills and behavior, from the C-Suite to first-line supervision. In this interview, Bushardt describes the process — from needs assessment to …

Take the “But” Out of Your Apology

When was the last time you apologized to someone? When was the last time someone apologized to you? (Not including rote apologies from customer service representatives.) Was the apology effective? If so, I bet a word was missing — “but.” If you want your apologies to work, I recommend that you replace the “but” with what I call the “MIDAS Touch”. …

Executive Coaching–What Is It & Why Use It?

Executive coaching has become a hot commodity among companies. It used to be “fix the problem employee” but has increasingly become a way to develop and retain talent. In this interview, Brian Underhill, founder and CEO of the largest executive coaching organization in the world, explains what executive coaching is, what the trends are, and how to make the most of …