I recently interviewed Charlotte Miller, Chief Human Resources Officer of the U.S. Ski and Snowboard Association. A few years ago she headed the application process for the Great Place To Work certification, which resulted in her then employer, O.C. Tanner, debuting at 40 on the Fortune 100 Best Companies to Work For list. In this interview, Charlotte explains the process and benefits of applying for the Great Place To Work certification and gives advice on creating a joyful, engaging workplace environment. Read more here.