5 Tools to Resolve Conflict Effectively

5 TOOLS TO RESOLVE CONFLICT EFFECTIVELY

Author and former law firm managing partner Jathan Janove will present five communication tools that will help you in situations such as coaching the “Quiet Herd Cutter” (a partner who rather than giving critical feedback to an associate or staff person simply stops giving them work), confronting the ”Flamethrower” (the attorney who verbally swings first and asks questions later), and acting as the ”Mediator” (the person who seeks to create interpersonal harmony between headstrong antagonists.)